COMPANY STATEMENT
MacEwen Petroleum Inc. (“MacEwen”) and each of its related companies is committed to serving all customers including those with disabilities with the respect and dignity they deserve.
We believe in equal opportunity for all; this means all customers will receive their goods and services with the same standard of excellence; regardless of disability.
We are committed to remove and prevent barriers to ensure accessibility for all visitors, customers and employees.
We continually work towards improving accessibility and investigating new initiatives. We are removing barriers, both physically and mentally.
We have adopted best practices, such as training all new employees to ensure our staff members are properly educated. Our business is committed to making our facilities and services available for all, meeting all the regulations under the Accessibility for Ontarians with Disabilities Act 2005 and The Ontario Building Code.
ACCESSIBILITY PLAN
MacEwen strives to meet the needs of its employees and customers and visitors with disabilities and is working hard to prevent and remove barriers to accessibility.
MacEwen is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.
Our plan shows how we will play a role in making Ontario an accessible place for all.
This plan is reviewed and updated as required, but not less than once every five years.
We train every employee as soon as is practicable after being hired and provide training in respect of any changes to our policies.
We maintain records of the training provided to include the dates on which the training was provided and the number of individuals to whom it was provided.
PAST ACHIEVEMENTS TO REMOVE AND PREVENT BARRIERS
Customer Service
MacEwen has implemented training for all employees, regardless of role, on the Accessibility for Ontarians with Disabilities Act Customer Service Standards.
Information and Communication
This Multi-Year Accessibility Plan has been posted on the MacEwen web site, with options for making it available in a different format.
Employment
Employment opportunity postings are available on the Company’s web site, and in different formats. The positions are also posted on external web sites.
Interviews are available at a time and date to meet the needs of the candidate, and in a number of formats. e.g. via telephone, via virtual technology, and in person in a location that is accessible.
For some roles there is the opportunity to work flexible hours and days. Full and part time positions are available.
Training
We have implemented training for all employees on the Accessibility for Ontarians with Disabilities Customer Service Standards, regardless of role. For other development training, employees are presented with options for self directed learning, virtual, or in-class learning, depending on the program.
Design of Public Spaces
The design of each of our locations has always considered the needs and accessibility of our customers and staff. All upgrades and redesigns will continue to include the Ontario Building Code requirements which meet all accessibility standards.
STRATEGIES AND ACTIONS
Customer Service
MacEwen will continue to provide training on Accessibility for all Ontarians for all employees, regardless of role. This will be reviewed regularly to ensure it meets or exceeds the requirements.
Information and Communication
Our continuous development initiatives and customer feedback allows us to improve our web site presence and communication processes.
Employment
In support of our goal to provide barrier-free employment opportunities, we have added diversity, inclusion and accommodation information to each of our job postings. We continue to develop and review our written policies and recruitment processes.
Training
We will continue to review our training plans annually to ensure that they meet or exceed expectations and changes to regulations, and that our employees are confident and able to assist every customer, visitor or colleague.
Design of Public Spaces
The design of each of our locations will continue to consider the needs and accessibility of our customers and staff. All upgrades and redesigns will continue to include the Ontario Building Code Requirements which meet all accessibility standards.
FOR MORE INFORMATION
For more information on this Accessibility Plan, please contact:
Public Spaces
Brad Moore
Vice President, Retail Fuels
b.moore@macewen.ca
613-527-1289
Employment & Training
Beverley Banks
Director, Human Resources
b.banks@macewen.ca
613-527-3226
Our Accessibility Plan is posted at www.macewen.ca