Customer Service Representative - Picton


Reporting to the Division Manager, the Customer Service Representative's role is to provide exceptional customer service, in person and on the telephone, manage customer site files, manage the division's receivable portfolio in conjunction with the Division Manager and Head Office Credit Team, and assist in the dispatching of drivers and vehicles.

This is a full time (40 hours per week) role, working Monday to Friday. This a permanent role.


The following is a summary of the main duties for this role:

  • Handle customer requests for products and received payments.
  • Coordinate the required TSSA compliance paperwork, record keeping and customer notifications, as required.
  • Monitor and work to reduce the division's receivables portfolio through timely intervention, working in partnership with the Head Office Credit Team.
  • Provide information and account details, and update when required.
  • Prepare delivery schedules and dispatch drivers in a planned and efficient manner, working with the Division Manager.
  • Review and complete daily truck reports.
  • Provide back-up support for other Customer Service Representatives during absence or vacation.
  • Prepare invoices and administer lubricant equipment and supplies inventory.
  • Any other duties that may be reasonably required.



  • Post secondary education in office administration or accounting is highly desirable.
  • 3+ years experience in a client-facing customer service role.
  • Working knowledge of the local geography is required.
  • Previous accounts receivable experience is an advantage.


  • A high degree of proficiency in the use of Microsoft suite of software is required.
  • Demonstrated skills in planning, coordination and efficiency.
  • Exceptional communication skills, both verbal and written.
  • Ability to self-manage and juggle competing priorities successfully.


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Our Core Values:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history and values. It is important to us that our values fit with yours, then everyone wins.  Our core values are the cornerstone of who we are as a company, and what we value. We hope that our core values speak to you and what you value.

  • Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
  • Long Term Focused - We value long term success over short term gains.
  • Respect Each Other - Each person with whom we work, communicate and do business is valued and treated with dignity and respect.
  • Do The Right Thing - We stand by our word and do what's right.
  • Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
  • Ever Evolving - We embrace positive change and always seek to improve.


Please contact Human resources if you wish to receive this job posting in a different format.


Customer Service Representative - Picton: Picton, Ontario
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